Training: Soft Skills - Assertive Communication

Target audience

This training is suitable for anyone looking to improve their assertive communication skills, including leaders, managers, team members, HR professionals, customer service representatives, and anyone who wants to learn to communicate confidently and respectfully in various situations.

Program

PROGRAM
DIFFERENT TYPES OF HUMAN ATTITUDES:

• An aggressive attitude
• An evasive attitude
• A manipulative attitude
• An assertive attitude
• Characteristics of each attitude: Words – Voice – Gestures – Body language

WHY BE ASSERTIVE?

• Fundamental rights of the individual
• Understanding the cost of each attitude

ASSERTIVENESS PROFILE

• Self-diagnosis according to D. Chalvin

HOW TO BE ASSERTIVE?

• Self-affirmation begins with the word "I"
• The difference between "I want" and "I must"
• Expressing feelings
• DESC method: assertive communication
• Quickly responding to aggressive and manipulative communication
• What holds me back from being assertive?
• Recognizing verbal assertiveness
• The power of habit

ANSWERING QUESTIONS

• Asking questions
• Finding the right words and maintaining eye contact with the interlocutor

PERSISTENCE SITUATIONS: THE OTHER PERSON KEEPS INSISTING

• Why do others often stop when you set a limit?
• The other person doesn't stop when I set my boundary assertively

CONCLUSION & INDIVIDUAL ACTION PLAN

Results

OBJECTIVE OF THE TRAINING

• Assert yourself without hurting others: acquire an assertive attitude.
• Maintain emotional control.
• Learn what, how, when, and why to express yourself more.
• Take the initiative to discuss problems, misunderstandings, or disagreements.

Practical

METHODOLOGY

• Duration: 1 Day (dates and price upon request)
• Approach: Participants are placed in various concrete situations.
• Role-playing: Role-playing with goal- and result-oriented feedback.
• Feedback: Highlighting strengths and identifying areas for improvement.
• Action Plan: My actions for progress: Action plan and objectives to achieve.